Services

Everything
that isn't
your job.

Seven lanes, fifty-odd task types. Below is the literal list — the things our assistants are doing for clients this week.

Gmail / OutlookHubSpotPipedriveNotion SlackZendeskIntercomShopify XeroQuickBooksCanvaAirtable AsanaClickUpCalendlyJira LinearGitHubFigma
LANE 01

Executive &
inbox

For founders whose calendar is a hostage situation.

Inbox triage

Labels, filters and a daily 9am digest. Routine replies drafted in your voice, urgent items flagged inside 30 minutes.

Calendar defence

Scheduling, rescheduling, buffer blocks, travel time, and saying no to the meetings that should have been an email.

Meeting ops

Pre-reads before, notes during, actions chased after. Nothing dies in a transcript.

Travel & personal

Flights, hotels, visas, restaurant bookings, gift buying, the dentist you keep not calling.

LANE 02

Sales &
CRM

Pipeline hygiene is a full-time job. Just not yours.

Prospect research

ICP-matched lists with verified emails, trigger events and a personalisation line per contact.

Outbound execution

Sequence loading, send monitoring, reply routing, bounce cleanup. You take the calls, they run the machine.

CRM hygiene

Every deal staged, dated and noted. Weekly pipeline report in your inbox Monday 8am.

Proposals & follow-up

Deck assembly, quote drafting, contract chasing, and the day 3 / 7 / 21 nudges nobody remembers.

LANE 03

Customer
support

Coverage while you sleep, in a voice that sounds like you.

Tier-one tickets

Email, chat and social DMs answered against your SLA, with escalation rules you set on day one.

Orders & returns

Refunds, exchanges, shipping chases, carrier claims — closed out, not left "pending".

Macros & help centre

Your top 30 questions turned into saved replies and articles, updated as the product changes.

Reviews & CSAT

Post-resolution follow-ups, review requests, and a monthly read on what keeps breaking.

LANE 04

Marketing
& content

You make the thing. They ship it everywhere else.

Repurposing

One long-form asset cut into posts, clips, carousels and a newsletter. Weekly, without reminders.

Scheduling & community

Calendar built, posts queued, comments and DMs answered inside the day.

Newsletter production

Draft assembly, layout, links, segments, send. You write, they publish.

Reporting

One dashboard, one page, monthly. Reach, replies, signups, what to do next.

LANE 05

Bookkeeping
& admin

The Sunday-night pile, gone by Friday.

Invoicing & AR

Invoices out on schedule, overdue accounts chased politely and persistently.

Reconciliation

Bank feeds matched, receipts attached, books closed before your accountant asks twice.

Expenses & payroll prep

Claims coded, subscriptions audited, timesheets collated and checked.

Documents & compliance

Contracts filed, renewals diarised, licences and insurance tracked before they lapse.

LANE 06

Industry
ops

Trained on your workflow, not a generic checklist.

Real estate

Listing entry, transaction coordination, showing schedules, disclosure packets, past-client nurture.

E-commerce

Product uploads, inventory sync, supplier chasing, marketplace cases, fulfilment exceptions.

Agencies

Client reporting, resource scheduling, asset trafficking, timesheet chasing, QA passes.

Clinics & services

Booking management, reminder calls, intake forms, insurance follow-ups, no-show recovery.

LANE 07 New

Software
delivery
& PM

For founders shipping a product without a full-time PM — or paying a dev agency and quietly losing track of what they owe you.

JiraLinearGitHubAzure DevOps FigmaNotionConfluenceSentry

Sprint operations

Planning, standups, retros and burndown — run on schedule whether your developers are in Manila, Kraków or your spare room.

Backlog & tickets

Vague ideas turned into tickets a developer can actually pick up: acceptance criteria, edge cases, designs attached, priority set.

Vendor wrangling

Chasing your dev agency or contractors on deliverables, invoices, scope creep and the status update they promised on Tuesday.

QA & release coordination

Test passes on staging, bug triage, regression checklists, release notes, and telling support what changed before customers find out.

Roadmap & reporting

One honest weekly status: shipped, slipped, blocked, and what needs a decision from you. No RAG-status theatre.

Stakeholder comms

Investor updates, client-facing progress reports and the internal FAQ, so engineering stops getting interrupted for status.

Set expectations

What this
is and
isn't.

Are these developers?
No. These are delivery and project managers — they run the process, not the codebase. They'll write your tickets, chase your builds and protect your roadmap. They won't ship the feature. If you need engineers, we'll happily point you at people who do that.
Do they understand the technical side?
Enough to be useful and honest about the edges. Our delivery PMs come from agency and product backgrounds — they can read a pull request title, understand a staging environment, run a regression pass and tell when an estimate is nonsense. They will not pretend to architect your system.
What if I already have a technical lead?
That's the ideal setup. Your lead makes the technical calls; the PM absorbs the coordination — tickets, standups, chasing, reporting — which is usually the part quietly eating 30% of a lead's week.
How is this priced?
It's a senior role and it's scoped as one — we quote it on the discovery call once we know your stack, cadence and who's actually building. Available on the managed model or as a one-time recruitment placement; both explained here. One thing we'll push back on: part-time delivery management tends to become no delivery management.

Don't see
your mess?

If it happens on a screen, on a schedule, and you hate doing it — it's probably in scope. Ask.

Tell us what's eating your week